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Returns & Exchanges

We try to make processing returns and exchanges as easy as possible for our customers. As long as your request is within our policy guidelines, you should be eligible for returns or exchanges. Before emailing us (glowcoco.store@gmail.com), please check below for more information about our return options and how to initiate a return.

Returns For Refunds

  • If you are unhappy with your unopened and unused products and wish to return them for a refund, you can do so for up to 30 days from receiving your order for a refund of the total excluding shipping costs. All refunds will be credited back to the original payment method.
  • Glowcoco is not responsible for covering these shipping costs & will charge a $5 restocking fee, which will be deducted from the refund.
  • If the return was due to an error of ours (for example, the item you received is defective or incorrect), we will accept responsibility for all shipping costs related to the return.
  • Items must be unwashed, unworn, with tags still attached.

Returns For Store Credit

  • If you are unhappy with your unused products and wish to return, you can do so for up to 30 days from receiving your order. After your items are returned, Glowcoco will email you a store credit equal to the subtotal of the products returned.
  • Glowcoco will not charge restocking fees when exchanging for store credit.
  • Store Credit code will be received within 24 hours via email.
  • Never expires
  • Items must be unwashed, unworn, with tags still attached.

Returns For Exchange

You can return your order for a refund or store credit. If you need to exchange your item(s) for a different size, style or color, please keep in mind of the following:

  • If you are unhappy with your unused products and wish to exchange them for a different size, color or product, you can do so for up to 30 days from receiving your order. After your items are returned, Glowcoco will place a new order with the correct product.
  • Glowcoco is not responsible for covering shipping costs.
  • After your items are returned, Glowcoco will email you a store credit equal to the subtotal of the products returned.
  • You can then use the store credit to place a new order with the desired changes to your item(s).
  • Items must be unwashed, unworn, with tags still attached.

*Store Credit is issued within 24 hours of your return processing, and in most cases is received instantaneously via email once complete.

*Customers are responsible for any shipping fees that may be associated with the new order.

Return Label Costs

  • We do not cover shipping label costs for any type of International returns.
  • We do not cover shipping label costs for return orders looking for a refund as well as exchanges and in-store credit.
  • If you receive an incorrect or damaged item, please send photos as proof to glowcoco.store@gmail.com.We can expedite a new shipment for the correct item.
  • There will be a restocking fee charged of $5 for returns for refunds, but no fee for in-store credit and exchanges.

Order Cancellation

If you want to cancel your order, please contact our support team immediately. We only accept order cancellation if the request is made within 12 hours from the time the order is placed. Once you order is fulfilled or shipped, we can no longer cancel it. Please note that we process orders immediately (except for pre-orders) in order to ship them as soon as possible.

Changing an Order

If you need to change your order, shipping details, or other order details please contact customer support immediately after you have placed your order. We are only able to change order details before the order has been fulfilled. Once your order has been fulfilled, we will no longer be able to make any changes to it.

Note: We will not be able to change your order to a product that is not currently in stock. You will also be responsible in covering the difference of price on products you're exchanging, as well as the shipping label cost. We will send a refund for anything changed that is less expensive than what you originally paid for.

If you would like to make changes to an order, this can be handled by informing our customer support team at glowcoco.store@gmail.com.

First Steps

If your package is lost or stolen, please check first with your local post before contacting our Customer Support team. Sometimes, couriers tend to scan shipping labels first even when the package is still on its way. It's possible that your package is still out for delivery.

Next Steps

  1. If you have done the first step and can't locate your package (or it's stolen), Glowcoco will do its best to help contact the courier to locate your it - at your request.
  2. Please do keep in mind that once your package leaves our warehouse, we have little to no control over your package. It is the courier's responsibility to deliver your order to you within the expected time frame.
  3. If you are not seeing your package, please contact your courier:
  • USPS: (800) 275-8777
  • UPS: (800) 742-5877

With further questions, contact glowcoco.store@gmail.com

Received Wrong Order

If you happen to receive a product you did not order, we sincerely apologize for the inconvenience. Please immediately contact our Customer Care Team to let them know of the situation. (glowcoco.store@gmail.com)

REFUSING TO PAY CUSTOMS

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund. If you are unsure whether you'll be subject to customs fees or not, we'd recommend contacting your local customs office for more information before placing your order as we are not informed of these charges.

Fast Shipping

We do our best to get shipments out as soon as possible from our warehouse in Utah

Satisfaction Guarantee

We want our customers to be happy. If you're not, we'll do everything we can to make things right.

Need Help?

Contact us at glowcoco.store@gmail.com or (888) 345-6943